A. Reliability - Ability to deliver products dependably and accurately:
1. Follows through with commitments in a timely manner.
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2. Shows a sincere interest in solving my problems.
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3. Delivers consistent product.
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4. Is dependable when emergency stock is required.
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B. Empathy-Attention Qualitek provides to its customers:
1. Gives personal attention.
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2. Has convenient service features (e.g. hours, locations, technical support, etc.)
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3. Understands customers needs.
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C. Tangible - Appearance of facilities, equipment, personnel, and communication
C. materials:
1. Has modern and/or appropriate facilities and equipment.
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2. Projects a professional image.
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3. Facilities are located near customers.
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D. Responsiveness - willingness to help customers and provide prompt service:
1. Qualitek communicates with me well on delivery, product and technical issues.
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2. Qualitek gives me prompt service.
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3. Qualitek is always willing to help me.
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E. Assurance - Knowledge and courtesy of Qualitek:
1. Qualitek personnel are courteous.
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2. Qualitek employees have the knowledge to answer my questions.
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3. I feel confident my transactions will be handled appropriately and completely.
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4. I feel the information given by Qualitek is accurate and reliable.
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Your opinions and comments are very valuable to us in a constant effort to improve our products, services and whatever else need be addressed. Submit this survey and we will send you a special gift just to thank you for helping us. While supplies last. Gifts include: business card holders, portfolios with calculator, pockets and paper or computers bags. Limited time offer. While supplies last.
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